Outstanding customer relation can make you a winner.

We Chinese entrepreneurs values friendship especially on business. We patronize and prioritize our friends’ or relatives’ product first before we go outside of the circle.

Example: I need brand new tires for my car. I will check-out first if any of my friends or relatives are in tire business. If so, I will patronize their product even if he’s price is a little higher than the outside supplier. This is how we show support with each other.

But as they said, everything has a weakness except God. Even that strong bond among Chinese entrepreneurs can be defeated…if the supplier or the merchant handles customer relation outstandingly.

This is my personal story.

I was looking for a back-up sensors to be installed in my car. One of my friend owns an auto shop so I sent him a text message asking for his price on two eyed buzz type sensors. At first it was going good, he replied “It costs PHP1,000.00. If you want, you can add a little so you can also have the indicator.” Then I replied, “Oh thanks! Does installation included or for a fee.” Then he replied “Yes included.” Then I asked, “Do you do home service or I will go to your shop?” He replied, “Come to my shop.”